Warranty Policy
Warranty Policy
We stand behind every product we sell. This policy explains your coverage, how to start a claim, and what’s included under warranty.
Overview
Our warranty ensures that products purchased from us remain free from functional defects under normal use during the warranty period. If an issue arises, we’ll repair, replace, or refund according to the terms outlined below. Proof of purchase is required for all claims.
Warranty Coverage Period
| Product Type | Warranty Duration | Details |
|---|---|---|
| Brand-New Items | Up to 24 months | Includes GPUs, laptops, consoles, and electronics — as listed per product page. |
| Used & Refurbished Items | 180 days | Fully tested and verified products, covered for functional defects under normal use. |
| Accessories | 30 days | Warranty covers dead-on-arrival or immediate failure only. |
Exact warranty duration may vary by product. Check your invoice or listing for details.
What’s Covered
- Manufacturing defects or internal component failures under normal use.
- Defective fans, power components, or display issues not caused by misuse.
- Dead-on-arrival (DOA) products reported within 7 days of delivery.
What’s Not Covered
- Damage from drops, liquid, incorrect installation, or overclocking.
- Firmware modifications or altered serial numbers.
- Cosmetic issues or normal wear not affecting performance.
- Damage caused by improper power supply or electrical surge.
- Third-party repairs or tampered labels.
How to File a Warranty Claim
- Gather your order number, product details, and describe the issue clearly.
- Attach photos or a short video showing the problem.
- Submit your claim via our Contact Us page.
- Our support team will review your claim and provide return instructions.
- Once the item is received, claims are typically resolved within 5–10 business days.
Shipping Responsibility
- URGPU covers return shipping for confirmed warranty defects.
- Customer covers shipping for non-warranty or change-of-mind returns.
Common Questions
Do replacements come with a new warranty?
Replacements are covered under the original warranty period or 90 days from replacement — whichever is longer.
How long does it take to process a claim?
Most claims are completed within 5–10 business days after we receive the product for inspection.
What should I include when returning my item?
Use the original packaging if possible, include only required accessories, and secure the product to prevent damage during shipping.
Need Help?
If you have questions about your warranty or need help with a claim, reach out to our support team using the Contact Form.
This warranty policy applies in addition to your statutory consumer rights and may be updated periodically.
