Introduction

At URGPU, we respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard your data when you visit our website or make a purchase.

This policy applies to all visitors and customers from the United Kingdom, the European Union (GDPR), and the United States.

Information We Collect

• Personal Information: Name, address, phone number, and email collected during checkout or account registration.
• Payment Details: Payment methods are processed securely by third-party providers; we do not store your card data.
• Device & Usage Data: IP address, browser type, device information, and site usage collected through analytics tools.
• Cookies: Used to improve functionality, remember preferences, and analyze website traffic (see “Cookies” below).

How We Use Your Information

• To process and deliver your orders.
• To communicate updates about orders, shipping, and support.
• To improve our website experience and customer service.
• To prevent fraud, verify identity, and comply with legal obligations.

How We Share Your Data

We never sell or rent your personal information. We may share necessary details with:

• DHL Express and other logistics partners to complete delivery.
• Payment gateways (such as PayPal, Stripe, or banks) for secure payment processing.
• Legal authorities if required to comply with applicable laws or regulations.

Cookies

Our website uses cookies to enhance your browsing experience and personalize content. Cookies help us:

• Remember items in your cart.
• Save login preferences and site settings.
• Analyze how visitors use our website (Google Analytics, etc.).

You can disable cookies anytime through your browser settings, though some parts of the site may not function properly.

Data Storage & Security

We use secure servers and encryption to protect your data. Access to your information is restricted to authorized personnel only. We do not store payment card data.

We retain data only as long as necessary for order processing, legal compliance, or legitimate business purposes.

Your Privacy Rights

If you are located in the UK, EU, or US, you have the right to:

• Request access to your personal data.
• Request correction or deletion of your data.
• Withdraw consent for marketing communications.
• Request a copy of your stored information (data portability).

To exercise these rights, please contact us at our contact page.

Third-Party Services

Our website may contain links to external sites (e.g., payment processors, manufacturers). We are not responsible for the privacy practices or content of those websites. Please review their respective privacy policies.

Children’s Privacy

We do not knowingly collect personal data from children under the age of 16. If you believe your child has provided information to us, please contact us to request removal.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our business or legal requirements. The latest version will always be available on this page.

Last updated: November 2025

Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us through our Contact Form.